Terms of Service (TOS) Jan 7th 20010-2011 THIS AGREEMENT BETWEEN FTNHosting.net and you where “you” is referred to as (“Account Holders "Users", “Members”, “Customers”, or “Subscribers”) WHEREAS FTNHosting.net agrees to furnish IT - internet based services associated with web sites, web hosting, and domain registration to the User. Use of FTNHosting.net Service constitutes acceptance and agreement to FTNHosting.net's policies are subject to the terms above and as follows: Content: At FTNHosting.net, we strongly prohibit the use of any our service for any illegal activities. Although we are a global web hosting service provider, all our subscribers must be in accordance with U.S. Federal, State and local laws. Ultimately you, the customer, are solely responsible for the content stored on your FTNHosting.net account. User shall not include content, or internet links to content on the Site that contain, promote or involve any of the following. Examples include but are not limited to: 1. Child Pornography 2. Hate content 3. Threatening, racial, or otherwise abusive content. 4. Any and all content inciting, instructing, or promoting illegal activities. 5. Fraud, MLM (Multi-Level Marketing), Pyramid schemes, or any other activities deemed to be fraudulent. 6. Hacking/cracking, cracks, spam software or any material that contains a virus or any other harmful code. 7. Abuse towards our staff or other clients on our network is not tolerated. Your account and all associated will be suspended pending termination after review. Slander about FTNHosting.net over the internet is grounds for account termination. 8. The term Un Metered / Unlimited applies to files that are needed to host your website and or business. This means we will not monitor and put a number on the amount you use. You do not have unmetered or unlimited ram or cpu. Use of our servers prohibits the storage of home computer files / mp3,4 / Mass storage of software / movies / your account can host files pertaining to your website and or clients as long as they are not movie files or mp3s those are not allowed. 9. Seeding torrents / Bit Torrents are not allowed 10. If your account is hosted on our shared server and not a vps or dedicated server,you are subject to a 20% server use policy. No one account can maintain server cpu usage that last longer than 1 1/2 Minutes that exceeds 20% of the server available power. 12. Master Resellers and Resellers are to provide tier 1 support to their clients. We will not directly support your clients. You may open a support ticket and a support staff will be glad to assist if you can not provide the support needed. 13. Shout cast or streaming media is prohibited. 14. Hosting videos, or mp3s on the server is strictly prohibited. Our unlimited / unmetered accounts are not permitted to run or sell proxys.This includes Master resellers and resellers. We have separate reseller and hosting for proxy accounts. You most buy a proxy plan to host proxys.. Offering free hosting sites are strictly prohibited. Payment: Establishment of service is reliant upon receipt by the Company of payment of affirmed charges. Following payments are due on the anniversary date of the month for that month's service. Payments and Fees: Accounts that reach 5 days past due will be suspended and are subject to a late fee. Accounts that are not collectible by FTNHosting.net may be turned over to an outside collection agency for collection. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS. Proxy and VPS and dedicated server do not have a 5 day grace period they may be suspended at any time after non payment. Dedicated servers cancellation must be done 15 days before due date, or you will be responsible for the invoice that comes due. Failure to Pay: The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees. Master reseller, reseller accounts that fall into the above non payment t.o.s are subject to FTNHosting.net taken on and providing your left over resellers and hosting accounts with service with FTNHosting.net. Upon no contact from you after 10 days of your account being suspended for non payment and NO contact from you to FTNHosting.net sales. We will email your existing clients and allow them to stay on our server's and transfer their billing to FTNHosting.net. This again is after 10 days of neglect to contact us and 10 days of non payment. All accounts will be terminated off the servers after 10 days of non payment. Account Cancellation: Requests for canceling accounts may be made in writing or through the help desk system. You must cancel 7 days before billing for hosting, and 15 days for dedicated and VPS hosting. If you fail to cancel before then any subscription payments made are non refundable if you forget to cancel that. FTNHosting.net’s preferred method of cancellation is via the help desk of your FTNHosting.net account. Please log into the help desk and you can request to have your account canceled. Disclosure to Law Enforcement: At FTNHosting.net, we specifically forbid the use of our service for any unlawful activities. Therefore, User agrees that the Company may reveal any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition FTNHosting.net shall have the right to terminate all service set forth in this Agreement. Support Boundaries: FTNHosting.net, provides 24 x 7 x 365 technical support to our subscribers and our staff is limited to our area of expertise. The following are our guidelines when providing support: * FTNHosting.net does not offer tech support for application specific issues such as cgi programming, html or any other such issue. * FTNHosting.net does not provide technical support for YOUR customers. If you can email, we encourage you to email Support@FTNHosting.net for assistance.